• How do I contact Spiegel in case I have a question?

You can send an email to info@spiegelamsterdam.com. We will contact you as soon as possible. From Monday until Friday you can reach our shop from 11 am until 6 pm on the following phone number +31 (0) 203639795. If it is busy at the time of your calling we might not be able to pick up! 


  • Are baby items and toys safe for my baby?

We do our utmost to ensure that our baby items and toys comply with our own high standards as well as the European and international legal standards. All our baby items and toys are tested and comply with the international toy safety directives. You can find the CE marking on the attached labels. These tests certify among others that our products have no sharp edges, points or small parts and that no potential hazards exist. Besides no harmful chemicals are used; the dyes used are colourfast and 100% azo free.

  • Will the delivered products be always exactly the same in terms of colour and size as those in the webshop?

Many of our product are handmade and therefore unique, little differences in size and colour may exist. Also, keep in mind that images on your computer screen may look different from the actual product.

  • What should I do when the product I would like to order is not available in the webshop?

When the product you would like to order is not available please contact us at info@spiegelamsterdam.com and hopefully we will be able to tell you when products are back in stock! 

  • I am looking for a product that is not shown in the webshop. What should I do?

If you do not find the product you are looking for, you can always contact us to check whether the product is still available.


  • Where do you ship to?

We ship worldwide. Shipping costst are calculated after you have inserted your address, based on weight and country of destination. In case your products exceed the 10 kilo limit, pleasse send us an email at info@spiegelamsterdam.com, listing the products you would like to order and your address, so we can estimate your shipping costs.

  • How much shipping costs do I have to pay?

Shipping costs will be based on your delivery address and the total weight of the products and calculated during checkout.

  • Do you offer gift-wrapping?

We offer gift wrapping service for free. Please note that gift wrapping options are not available for items that measure more than 30 cm x 40 cm.  We also offer the opportunity to include a card with a personalised message to your order.  This card will be handwritten and will be added to your gift. The price of this personalised card is €1,50.

  • How do I know that my order has been confirmed?

After checkout you will receive an e-mail with a confirmation of your order.

  • Can I modify or cancel my order?

A reflection period of 7 days is applicable for your purchases. You have a right of withdrawal during this period. If you decide to return the articles, you will have to contact us by e-mail at: info@spiegelamsterdam.com. After giving approval, we will transfer the amount to be reimbursed to your bank account within 14 days after the returned articles are received. The shipping costs incurred for returning these articles will be borne by you.

  • How do I to return my items?

The products must be returned unused, undamaged and in the original packaging accompanied by the order number. We can only accept the return when the sender of the returned items can be identified and when conditions as described above are complied with.


  • What is the delivery time?

Orders will be shipped within 5 working days after the order has been placed and paid for. You will receive the tracking number of the parcel as soon as your order has been shipped.

  • I have received an incorrect article, an article containing a hidden fault or an incorreclty deliverd order. What should I do?

Please contact us as soon as possible, no later than within seven days after the purchase, by e-mail (info@spiegelamsterdam.com), we might ask you for a photograph. After approval, we will ask you to return the article in an unused state, undamaged and in the original packing accompanied by the order number. We will replace the article and send it to you without any additional charges. In this case we will also take care of the return costs.

  • My parcel was damaged in transit. What should I do?

If you find upon delivery that your parcel is damaged, please send us an e-mail at info@spiegelamsterdam.com immediately and include an photo of the damaged parcel.

  • Can I change the shipping address once my order has been confirmed?

If you wish to change the shipping address after the confirmation of your order, please contact us as soon as possible by email at info@spiegelamsterdam.com. Although we will do our best we cannot guarantee that such requests can be met.


  • What payment methods does Spiegel accept?

You can pay by means of: the iDEAL payment system (for the Netherlands only), Paypal, Visa/Mastercard. For payments with Visa/Masterdcard we will charge €2,50.

  • Is my payment secured?

During the payment process, the padlock symbol will appear in your browser to confirm that your connection is encrypted and secure. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.


  • What happens with my personal information?

The personal information provided by you will never be shared with, or sold to, a third party for commercial purposes.